Privacy Policy
How Fulvera AI collects, uses, protects, and stores information for our AI career assistant product.
Who We Are
Fulvera AI is operated by Cloud Shadow Art Technology Limited, a company incorporated in Hong Kong SAR. Cloud Shadow Art Technology Limited is responsible for the operation of the Fulvera AI platform and the handling of personal information described in this Privacy Policy.
Fulvera AI
- Service Operator
- Cloud Shadow Art Technology Limited
- Company Address
- Room 39, 3/F, 143 Wai Yip StreetKwun Tong, Hong Kong
- Privacy Contact
- support@fulveraai.com
- Jurisdiction
- Hong Kong SAR
Last Updated:
Information We Collect
We collect information you provide directly, including your name, email address, account details, resume content, job descriptions, interview responses, support messages, and payment-related purchase metadata.
Technical records can include request timestamps, feature usage, error information, and browser information submitted with support requests. These records help us operate the service and investigate issues.
How We Use Information
We use your information to operate AI-powered career features, maintain your account, process credit purchases, provide customer support, prevent abuse, and improve product performance.
Resume text, job descriptions, interview inputs, and AI-generated outputs may be stored in your account history so you can restore past conversations and results.
Resume text, job descriptions, and interview inputs may be sent to third-party AI infrastructure providers strictly to generate requested outputs.
AI Output And Human Review
Our product generates AI-assisted career recommendations, rewritten content, and interview guidance. These outputs are probabilistic and may be incomplete, inaccurate, outdated, or unsuitable for a specific role or employer.
You remain responsible for reviewing and validating all AI-generated content before using it in an application, interview, or hiring process.
Payments And Credits
Payment transactions are handled by the third-party payment provider used at checkout. We do not store full payment card details on our own servers.
We store purchase metadata, credit balances, and usage records needed to maintain your account, prevent double-crediting, support billing-related inquiries, and display billing history in your dashboard.
Data Sharing
We may share information with infrastructure vendors that help us provide hosting, authentication, analytics, customer support, AI processing, and payments.
We do not sell your personal information for monetary compensation.
Retention And Security
We retain account, purchase, and usage records for as long as reasonably necessary to operate the service, comply with legal obligations, resolve disputes, and enforce agreements.
Saved conversations and AI outputs may remain in your account history until you delete them or request account assistance.
We use account authentication and server-side access controls to limit access to account information. No system can guarantee absolute security.
Your Choices
You can delete saved conversations from the product and use our contact page for account assistance, billing review, or questions about your personal information.
Depending on your location, you may have additional privacy rights under applicable law.