Refund Policy

Credit purchases are generally non-refundable once credits have been delivered to your account, except where required by law.

Credits are added to your account after successful payment confirmation.

Credits are non-transferable and have no monetary value outside the platform.

Credits can only be used within your Fulvera AI account for supported features.

Credits are typically delivered within a few minutes after successful payment, though in rare cases delivery may take slightly longer due to processing delays.

Because credits may be used shortly after delivery, refund requests are reviewed carefully on a case-by-case basis.

We may review requests involving duplicate charges, failed credit delivery, confirmed technical malfunctions, or suspected unauthorized purchases.

Submitting a request does not guarantee a refund, charge reversal, or credit restoration.

We generally do not refund credits that were already delivered and then used for AI generation, including resume analysis, JD matching, or interview coaching sessions.

We also generally do not refund dissatisfaction based solely on the subjective usefulness, tone, or outcome of AI-generated content.

To request billing review, contact us with the email associated with your account, the approximate purchase date, and any relevant receipt or payment provider reference.

We may request additional information to verify account ownership and investigate the transaction.